Business Telephone Systems
Hosted telephony (otherwise known as VoIP) provides high quality inbound and outbound calls for a professional business image.
With a range of features, uncompromising quality and high levels of security, hosted telephony is an agile and productive solution that frees you to focus on growing your business.
Hosted telephony changes the way you communicate
Hosted Telephony (otherwise known as VoIP) offers a feature-rich, affordable and scalable solution for all your telephony needs. Hosted in the cloud, the need for complex on-site equipment is removed and your telephony system becomes hassle-free and easy to manage with great call quality and scalability.
A brilliantly clear telephone system with genuine performance and credibility benefits…
With hosted telephony every user, site and mobile worker is easily connected while simple changes are easy to perform – all on one system. You benefit from a scalable platform for growth due to the future-proof, cloud-based technology. Hosted telephony provides your customers with great service and your business a superb image.
Connect every user and every site
Give every user having an 'at-desk' experience, connecting all users and sites to one system for more productive working.
Superb customer image
Experience great call quality and feature-rich functionality enabling faster response times and offering superb customer image.
Future-proof telephony system
Access the latest features as they become available for a cost-effective and future-proofing.
Remove the need for fixed handsets and mobilise your workforce with apps available for smartphones, tablets and laptops.
Easily and quickly make changes
Perform instant changes with a friendly, easy-to-use system, by making changes with a web-based portal or user applications.
Scalable and flexible system
Keep your telephony flexible with a cost-effective solution that grows with your business.
Work through any disaster
Mitigate disaster with apps for smartphones and tablets or simply use your handsets at an alternative office location.
Cloud configured system and handsets
Handsets arrive ready to use for simple deployment and are easy to redeploy as your business requires.
What is VoIP?
Rather than using a traditional fixed phone line or mobile phone operator’s network, VoIP (Voice over Internet Protocol) uses the internet to make phone calls. VoIP can be used in conjunction with fixed handsets as well as mobile devices such as smartphones. VoIP provides the power to unify fixed and mobile communications so businesses with multiple sites or home workers are all connected to the same phone system.
VoIP hosted telephony is where the phone system is hosted by the VoIP provider in the ‘cloud’, rather than at the user’s office. Hosted telephony significantly reduces investment and maintenance costs, and as a result, the UK hosted VoIP market has grown rapidly since 2004. By 2015 it is expected to be worth over £1 billion, with 3.7 million users.1 Significantly, the Deputy Chairman of the Federation of Communication Services predicts that the “vast majority” of businesses will eventually switch to VoIP.2
What benefits does VoIP offer for business?
Two-thirds of businesses that switch to VoIP do so to reduce the cost of local and international calls,3 which are either free or significantly cheaper when made over the internet. VoIP additionally provides many advanced call handling features as standard, which not only eliminate costly additional charges but also support productivity. Multiple phones may ring for example as a result of a single inbound call, and users can answer any ringing line within their group.
VoIP also provides an integrated and easy to manage unified phone system, which is particularly beneficial for a geographically dispersed workforce. Users can remotely access the company’s phone system from their mobile device in any location with an internet connection. What’s more, with no fixed phone lines, VoIP offers excellent flexibility to quickly, easily and inexpensively respond to growing business demands.
What are the differences between residential and business-class VoIP?
As you can imagine, business users place more demand and importance on their phone system, requiring not only productivity but also continuity. Whereas a residential user will typically need one line, one phone number, one voicemail box and no extensions, a business will have much more complex needs, necessitating many other important features which are essential for daily operations.
These features may be used, for example, to improve customer service, such as call recording, or to support productivity, such as automatic call routing to the appropriate user or department.
As well as advanced functionality, which can support any number of users and inbound/outbound calls, business-class VoIP also provides the robust security, reliability, scalability and support you would expect from a business phone system.
What do I need to know before I switch to VoIP?
VoIP is run over the internet, so in order to maintain high call quality, it is essential that your internet connection is fast enough to support VoIP. If it is not, you may need to use a specialist broadband connectivity provider, such as your VoIP supplier.
To benefit from all the features VoIP offers, it is also vital to choose a supplier that provides extensive functionality. This will ensure the system will give you a competitive edge by increasing your productivity and customer service, as well as growing with your business.
Finally, the level of support offered by your VoIP provider is important. Look for a service that is 24 hours a day, 7 days a week, 365 days a year.
- Business Wire. 2012. UK Hosted VoIP Report & Forecast.
- Cited on www.ihotdesk.co.uk
- Information Week.
Total Rehab Solutions goes VoIP with Cloud Direct
Total Rehab Solutions Limited offers a first-class physiotherapy service for patients who are suffering from musculoskeletal injuries and associated problems. The company was set up to cater for a specific demand from both private clients and insurance claim related injuries in the medical reporting environment, dealing with people who have been injured in accidents, slips/trips/falls etc, industrial accidents and employment/occupational health issues.
Network of treatment centres
The company offers a network of treatment centres linked through a full-time operations centre, providing exceptional service to both corporate and private clients. The operations centre offers a pro-active case management service utilising the latest Practice management software, thereby ensuring that updates, reports and calls are dealt with efficiently. The majority of clients receive treatment at the earliest opportunity with appointments usually being offered within a 48 hour window.
Total Rehab’s MD, Wayne, explained, "We set up the company to meet specific needs in the insurance sector, and more recently we have seen a significant increase in demand for private physiotherapy. Our systems and approach to business rely on excellent technology, which is why we adopted a brand new VoIP telecoms solution from Cloud Direct."
Telephones with identity
Wayne revealed, "We changed our phone system because clients were experiencing some difficulty in contacting us through the previous web-based and landline systems. The landline service did not provide the flexibility we needed. The new Cloud Direct solution met our multi location needs, as it was more cost-effective than traditional landlines, both in terms of infrastructure and actual call rates. The new system is more flexible and crucially easily scalable to meet business growth requirements."
Issues with old system
"Particular issues were call quality and unreliability as well as a complete lack of corporate feedback from the system – identity, numbers and messages." Wayne added, "The new telecom package from Cloud Direct is absolutely superb. We have offices in Spain and the UK that are seamlessly linked, and if desired our physiotherapists can be allocated individual numbers even when working from home. The outcome is a totally professional network that allows calls to be transferred from one network member to another regardless of where they may be. We have also installed a professional auto attendant facility that helps categorise calls and a voice mail system that will automatically send an email to the user along with a link to the high quality online voice message. The voice message can be played back directly through the email attachment, or alternatively it can be accessed via any phone including web enabled mobiles."
Wayne went on to say, "we discovered the VoIP telephony through our existing business relationship with Cloud Direct who already manages all our data backup and secure file storage. Details of the VoiP system were provided in a marketing newsletter, which landed on my desk at precisely the right time. I saw the potential and signed up."
Simple set up and configuration
Wayne added, "The set up of the system was very straightforward. Handsets were configured at Cloud Direct and when they are plugged in to an internet connection they work, simple as that! Any calls to the number are automatically routed to the correct handset even if I am in Spain, so remote working is totally practical. Another benefit is that all users can make free calls to each other regardless of location in the world. I can configure handsets and carry out any moves, additions or changes using an online control panel. This, of course, would be virtually impossible or very time consuming with a traditional phone system."
Software as a service saves space
A good internet connection provides access to the system software, which is provided as a service. This means no boxes, backups, patching or updating to carry out as it’s all done for us remotely by Cloud Direct, and the very latest configuration is available every time the users pick up the phone.
Wayne concluded, "We had a few small technical problems at the outset, which can probably be defined as user teething issues, fortunately the Cloud Direct support team was always available 24/7. Any emails that are sent to support are picked up and dealt with very swiftly to provide excellent service and support. The end result is a brilliantly clear telephone system that is ideal for business as it offers genuine performance and credibility benefits that are utterly suited to business and commerce applications. I would certainly recommend talking to Cloud Direct about VoIP"
To find out how you can benefit like Total Rehab Solutions from a new telephony system, please call us on 0800 078 9437 or contact us today.