Press Releases

Sep
14

Cloud Direct is a National Customer Service Awards 2010 Finalist

Cloud Direct is a National Customer Service Awards 2010 Finalist

Bath, 14 September 2010 - Bath-based IT services firm, Cloud Direct, has been selected as a finalist in the prestigious National Customer Service Awards 2010, alongside such names as Johnson and Johnson, RAC and Royal Bank of Scotland. Of the original 800 entrants, Cloud Direct is one of eight finalists shortlisted as best Business to Business Customer Service Team.

These awards celebrate the effort and impact of excellent customer service on the customer and the business. The judges looked for high standards of customer service as well as strong team communication in problem solving and innovation.

The National Customer Service Awards 2010 ceremony and dinner is to be held at the luxury Five Star Grosvenor House Hotel in Mayfair on 7th December. On the night 1600 guests are expected to attend and these include finalists, judges, industry leaders and customer service professionals.

Cloud Direct understands the importance of the solutions it provides, and prides itself on consistently delivering exceptional customer service. “It’s about going beyond what customers come to expect, and surprising or delighting them with every contact they have with us” comments Dave Wigley, Operations Director of Cloud Direct . The company ensures a stress-free experience for customers who are able to contact Cloud Direct’s dedicated support line 24 hours a day, 7 days a week.

This nomination follows Cloud Direct’s success in March in winning Cisco’s Customer Kings Award which recognises small to medium sized UK companies that provide exceptional levels of customer engagement and service. Brett Raynes, Managing Director of Cloud Direct comments: “we’ve set out to be the very best IT services firm in the UK, and the awards symbolise our commitment to achieving this goal” 

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At last! Financial services companies hail trust in packaged cloud

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CASE STUDY - Pactum Asset Management

When asset management firm, Pactum, got the green light for their office move, they had to work quickly. They needed to find a fully integrated IT solution that would allow staff to work and collaborate remotely. To comply with stringent Financial Conduct Authority (FCA) regulations, they also needed business critical security and disaster recovery.

Cloud Direct’s packaged cloud services ticked all their boxes. They removed 90% of Pactum’s IT responsibilities, saving time and money. It even integrated with Bloomberg.

It was the only such solution Pactum could find.

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Financial organisations are increasingly reliant on IT. Regulatory bodies like the Financial Conduct Authority (FCA) encourage the financial sector to take action to protect their IT systems, and they specify the standard of disaster recovery expected. But technology moves fast. Data and services are growing too. Hence our extreme dependence on IT systems. But what if we’re hit by flood, fire, a computer virus or corruption due to upgrades?

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10 key components of a business continuity plan

In violation of Financial Conduct Authority (FCA) regulations, thousands (15%) of financial services companies don’t have a business continuity plan in place. This is despite strict FCA demands that financial services companies are able to maintain core systems if the worst should happen. Here are 10 essential areas to address when you’re writing - or simply refreshing - your business continuity plan.