Why On Direct Business Services
For over 15 years, On Direct Business Services' cloud-based IT solutions have been helping customers transform their business operations.
An overview of Cloud Direct
We lead the way with new technology and solutions that make life easy for the user and the business more profitable.
We use enterprise-class cloud technology because it’s trusted by thousands of large organisations world-wide and affordable – so you needn’t compromise on performance, security or features.
Our fully-automated and secure online backup system with disaster recovery is designed to give you complete confidence in your everyday operations, ensuring that critical systems and data are 100% protected and instantly available.
Using hosted business telephone systems with the latest feature-rich voice-over-IP (VoIP) technology, we can help you unlock the potential of mobile working, improve customer service and reduce communication costs.
Managed connectivity solutions provide fast and secure ways to connect your offices, remote workers and customers. And through cloud connectivity you can free your business from traditional restraints, giving it room to grow without compromise.
Scalable hosted services, collaboration and virtual environments will enable your business to work securely in the cloud – reaching new levels of productivity and agility.
Excellent Customer Service
We offer uncompromising levels of service to all our customers. We are relentless in the pursuit to offer our customers superior service alongside offering enterprise-class cloud technology.
We’re available 24/7, every day of the year. Responsiveness is a key customer service promise from On Direct Business Services.
Net Promoter Score
To ensure we exceed these high standards, we use a metric called Net Promoter Score to ask how likely our customers are to recommend us. This is a measurement of loyalty, not satisfaction and reflects how well a company treats its customers.
Our Monthly score averages 58% and our Transactional (case-by-case) score averages at 76% - the industry average is 7%.
Awards and Certifications
Cisco Customer Kings
On Direct Business Services were named 'Customer Kings' in the annual, Cisco-sponsored Customer Kings awards. The award is given to UK small to medium sized companies who provide exceptional levels of and dedication to customer service.
ISO 27001 Certification
ISO 27001 certification provides confidence to our customers that their business and data are treated with the utmost seriousness and are in competent and safe hands.
ISO 20000 Certification
ISO 20000 certification is an independent audit of a business’ ability to delivery consistently high-quality IT services and was certified ISO 20000 compliant in June 2011.
Institute of Customer Service – ServiceMark
ServiceMark is a rigorous customer service accreditation that incorporates a staff survey, customer survey and independent assessment.
Investors in People
Investors in People status is an award given to companies that integrate the use of their people into overall business strategy. It is a tailored assessment process designed to support organisations in planning, implementing and evaluating effective growth strategies.