Like the hedgehog in the Ancient Greek poem who tirelessly outwits the cunning fox’s brilliant traps simply by rolling into a spikey, impenetrable ball again and again, we, too, ‘know one big thing’. We know how to deliver packaged cloud services to small-medium organisations quickly, easily and securely.
Our customers love that we focus all our energies on them, and they trust us for that. It shows: 40% of our new customers are referred to us by existing customers.
We use this globally-recognised customer loyalty methodology to measure customer satisfaction. The entire NPS concept is based around one simple, direct question to the customer: How likely is it that you would recommend our company/service to a friend or colleague?
At , our latest NPS beats the national average of 7% by -7%. It even exceeds the ‘excellence’ barrier of 50%.
We’re one of the first providers of cloud services in the UK. Over the past 10 years, we’ve helped around 4,000 organisations migrate to the cloud easily and securely. We have some of the best technical and business minds on board, and we understand better than most which technologies work well - and which do not - for the small-medium organisation.
The technology we use is enterprise-class. We call it that because it's trusted by thousands of large organisations world-wide. The software we provide through our backup and collaborative solutions is technology of choice for Google, Intel, Hewlett-Packard, Amazon, Cisco, IBM and Microsoft. The technology used by our hosted telephony and connectivity solutions is built around Cisco, Polycom, Toshiba, Panasonic, Dell and Juniper Networks. It integrates with iPhone, iPad, Android, Salesforce, Sage and Sugar CRM. It’s used by BT, Virgin, Opal, KCOM and world-leading security integrators. Using cloud technology, Cloud Direct delivers the same quality – but at affordable subscription rates.
From the beginning, we’ve consistently been first to introduce new technology and solutions to the digital services market. We provided the first attainable and affordable disaster recovery service for the small-medium business; the first truly reliable enterprise-class hosted telephony system for the small-medium business; and the first business-grade cloud-collaboration software for UK business.
Our financial and structural growth has been consistent year-on-year since 2002. We know that, above all, you care about your data and your business systems, which is why you'll get the kind of company stability you need from Cloud Direct. For the first time ever, in 2014 we have secured investment from some of the biggest names in finance. Our continuing growth is set to excel further, as our ambitious months and years progress.
So often we hear our clients tell us say things like: