Modifying Connected Backup account information

Your Connected Backup account information is entered by you when you register your Agent software prior to installation. It may be viewed and changed later if required. This article describes how to view and modify the personal contact and security information associated with your Agent account, using the following methods:

The exact type of information, and the permission to update it, depends on your Agent configuration.

Viewing and modifying account information using the Accounts tab

To view and modify your account information using the Accounts tab, proceed as follows.

  1. From the Connected Backup user interface, click the Settings button .

The Settings page opens, on the Account tab.

  1. View or modify your account information as required. An asterisk (*) identifies required information.

Note:
If you have a native account you can also change your password on this tab if your Agent allows it.
The password for your native account must contain the following:
a minimum of six alphanumeric characters
a maximum of 100 alphanumeric characters
at least one character that is different from the other characters
no leading or trailing spaces

  1. Click Apply or OK.

If you click Apply, the Account tab remains open. If you click OK, the tab closes.

Your changes have now been applied.

Please inform service@clouddirect.net of any changes to your Contact Details, including email address, so that Cloud Direct can update records and keep you informed of any important changes.

Viewing and updating account information using MyRoam

The Account Management Website (AMWS), also known as MyRoam, is a web-based application that lets you manage your Agent account online. Your Agent configuration determines whether you can access MyRoam and, if so, which of its functions are available to you. To view and modify your account information using MyRoam, proceed as follows.

  1. Right click the Connected Backup icon on your System Taskbar.

A list of menu options appears.

  1. Select Manage Account Online.

The Backup Account Management login page appears.

Note:
The Backup Account Management login page may also be accessed in other ways:
Either, from the Connected Backup user interface, by clicking the Settings button , selecting the Application tab, then selecting Manage Account Online.
Or, alternatively, from a Web browser by typing in www.cloudirect.net/myroam.

  1. On the Backup Account Management login page, enter your Email Address and Password.
  2. Click Sign In.

The Connected Backup Account Management page opens.

  1. From the left hand navigation pane, click Edit Profile. Alternatively, click Edit Profile from the main Summary pane.

The Edit Profile page opens.

  1. View or modify your account information as required. An asterisk (*) identifies required information.

Note:
You can also change your password on this tab if your Agent allows it.
The password must contain the following:
a minimum of six alphanumeric characters
a maximum of 100 alphanumeric characters
at least one character that is different from the other characters
no leading or trailing spaces

  1. Click Save.

The following message appears, confirming your changes have been accepted.

Please inform service@clouddirect.net of any changes to your Contact Details, including email address, so that Cloud Direct can update records and keep you informed of any important changes.