Restoring backed up files or folders using MyRoam

The Account Management Website (AMWS), generally referred to as MyRoam, is a web-based application that lets you manage your Connected Backup Agent account online. Your Agent configuration determines whether you can access MyRoam and, if so, which of its functions are available to you. Provided the Retrieve files with MyRoam function is available to you, then you can carry out a "web restore" of previuosly backed up files, using MyRoam.

Note:
Whenever possible, users are advised to use the Connected Backup Agent Interface for restoring backed up files or folders as it is generally much faster than MyRoam. See article KB00101865, Restoring backed up files or folders using the Agent Interface, for further details if required.

Note:
The Data Centre provides data protection and not long-term archival storage. When you delete a protected file from your computer, the Data Centre retains its copy of the file for a limited time before perman
ently deleting it. Your system administrator sets the Data Centre retention period for deleted files. You cannot retrieve files after the retention period expires.

This article describes how to carry out a web-restore to retrieve backed up files or folders using MyRoam. The procedure requires two steps: 

  • Log in to MyRoam
  • Retrieve files with MyRoam

If you are already logged in to your MyRoam account then please go directly to Retrieve files with MyRoam.

 

Log in to MyRoam

To log in to your MyRoam account, proceed as follows.

  1. Open your web browser and type in the following address; www.clouddirect.net/myroam.

The Backup Account Management login page appears.

Note: 
The Backup Account Management login page may also be accessed in other ways:
Either, from within the Connected Backup user interface, by clicking the Settings button , selecting the Application tab, then selecting Manage Account Online.
Or, alternatively, from your System Taskbar, by right clicking on the Connected Backup icon , then selecting Manage Account Online.

  1. On the Backup Account Management login page, enter your Email Address and Password. This is the same password that you use to access your Connected Backup Agent.
  2. Click Sign In.

The Connected Backup Account Management page opens on the Summary page. You are now logged in to MyRoam.

 

Retrieve files with MyRoam

To restore backed up files or folders using MyRoam, proceed as follows.

  1. In the left hand navigation pane, click the, Retrieve files with MyRoam link. 

The Retrieve files with MyRoam page opens. 

  1. From the Show Versions drop down options, select the required file versions to be included in the restore. These may be; Most recent versions, Versions since a particular backup date, or All versions.

  1. Use the Browse   or Find   buttons to locate the backed up files or folders that you would like to restore.
  2. Select files or folders to restore by ticking the checkbox to the left of the file or folder name.

  1. When all required files or folders have been selected for restore, click .

A new page opens, showing details of the selected files, with an option to change the Archive format, then Continue, or Return to Retrieve (the previous page).

  1. Select the required Archive format, from two available options.

a.   Windows Executable – restores data and metadata

  • MyRoam retrieves your files as a ZIP archive file containing a self-extracting executable. File metadata will be restored. If your operating system is Windows 2000, you must have a ZIP extraction utility such as WinZip to extract your files.
  • If you are restoring to a Mac OS X then the unzipped archive file must be transferred to a Windows machine to run the self-extracting executable file MyRoam_Expander.exe.

b.   ZIP File – restores data only

  • MyRoam retrieves your files as a single ZIP archive file. Some file metadata will NOT be restored. If your operating system is Windows 2000, you must have a ZIP extraction utility such as WinZip to extract your files.
  • No need for Mac OS X users to transfer the unzipped archive file to a Windows machine.
  1. When you are happy with your selection, click Continue.

Depending on your choice of Archive format, follow instructions below for Windows Executable – restores data and metadata, or ZIP File – restores data only.

 

Windows Executable – restores data and metadata

MyRoam creates a self-extracting executable file and, when complete, the following page of instructions appears.

To access your restored files, follow the appropriate instructions, depending on whether you are restoring to a Windows PC or a Mac OS X workstation.

1.  Windows PC Users

  1. Click the Download button.
  2. In the File Download box, click Save.
  3. In the Save As box choose your Desktop or another easy-to-remember location, then click Save.

Note:
If you are using a browser other than Internet Explorer then the steps required to save the downloaded file may differ slightly from those above. Please follow the standard procedure for your browser type.

  1. After the download completes, double-click the ZIP archive file to extract your files. See example of extracted files below.
  2. Move the contents to a temporary directory and execute Myroam_Expander.exe

Your restored data appears in the temporary directory.

  1. Move the restored data to a location of your choice.

2.   Mac OS X Users

  1. Click the Download button.
  2. After download completes, the next step depends on your browser settings. Typically, the downloaded folder will appear on your desktop.
  3. Open the ZIP file and then open the RetrieveFiles Folder.
  4. Transfer the files to a Windows machine and execute Myroam_Expander.exe, as described in Step e. and Step f. above.
 

ZIP File – restores data only

MyRoam creates a single zipped archive download file. When complete, the following page of instructions appears.

To access your restored files, follow the appropriate instructions, depending on whether you are restoring to a Windows PC or a Mac OS X workstation.

1.   Windows PC Users

  1. Click the Download button.
  2. In the File Download box, click Save.
  3. In the Save As box choose your Desktop or another easy-to-remember location, then click Save.

Note:
If you are using a browser other than Internet Explorer then the steps required to save the downloaded file may differ slightly from those above. Please follow the standard procedure for your browser type.

  1. After the download completes, double-click the single ZIP archive file to extract your files.

2.   Mac OS X Users

  1. Click the Download button.
  2. After download completes, the next step depends on your browser settings. Typically, the downloaded folder will appear on your desktop.
  3. Open the single ZIP file and then open the RetrieveFiles Folder.