Managing call routing from your handset

Star Codes are used to configure your business telephone system directly from your handset. Individual features are enabled as per user licence type. Please contact your Account Manager on 0800 0789437 to establish which features are applicable to you.

The table below shows user configurable features and their associated default star codes. Note that star codes can be changed from their default, but this document assumes default codes are in use. The table serves as a quick reference for experienced users. Brief instructions for implementing features can be seen by selecting the linked feature title.

Note:
A pdf copy of the table below is attached to this article. Star Codes.pdf
Download the attachment, and print out the pdf as a hardcopy reference if required.

Instructions for implementing features

Automatic Callback Deactivation

The Automatic Callback (ACB) service allows users to monitor a busy user (a user that is generating busy tone), and automatically establish a call when the busy user becomes idle.

To deactivate Automatic Callback:

1. Lift telephone handset. Press the assigned code (default #8).
2. Replace telephone handset.

The Automatic Callback service is now off.

Call Forwarding Always Activation

The Call Forwarding Always (CFA) feature provides the capability to automatically redirect all incoming calls intended for a user, to another phone destination.

To activate Call Forwarding Always:

1. Lift telephone handset. Press the assigned code (default *72).
2. Enter the phone number to which calls will be forwarded. If no phone number is entered, the calls are forwarded to the phone number that was previously configured by default.
3. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding Always service is now on.

Call Forwarding Always Deactivation

The Call Forwarding Always (CFA) feature provides the capability to automatically redirect all incoming calls intended for a user, to another phone destination.

To deactivate Call Forwarding Always:

1. Lift telephone handset. Press the assigned code (default *73).
2. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding Always service is now off.

Call Forwarding Busy Activation

The Call Forwarding Busy feature enables a user to redirect incoming calls to another phone destination when the user is busy.

To activate Call Forwarding Busy:

1. Lift telephone handset. Press the assigned code (default *90).
2. Enter phone number to forward calls when you are on the phone. If no phone number is entered, the calls are forwarded to the phone number that was previously configured by default.
3. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding Busy service is now on.

Call Forwarding Busy Deactivation

The Call Forwarding Busy feature enables a user to redirect incoming calls to another phone destination when the user is busy.

To deactivate Call Forwarding Busy:

1. Lift telephone handset. Press the assigned code (default *91).
2. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding Busy service is now off.

Call Forwarding No Answer Activation

The Call Forwarding No Answer feature enables a user to redirect incoming calls to another phone destination when the user does not answer within a specified number of rings.

To activate Call Forwarding No Answer:

1. Lift telephone handset. Press the assigned code (default *92).
2. Enter phone number to forward calls when you do not answer the phone. If no phone number is entered, the calls are forwarded to the phone number that was previously configured by default.
3. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding No Answer service is now on.

Call Forwarding No Answer Deactivation

The Call Forwarding No Answer feature enables a user to redirect incoming calls to another phone destination when the user does not answer within a specified number of rings.

To deactivate Call Forwarding No Answer:

1. Lift telephone handset. Press the assigned code (default *93).
2. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding No Answer service is now off.

Call Forwarding Always to Voicemail Activation

The Call Forwarding Always to Voicemail feature is used to enable or disable the immediate handling of all incoming calls (by voicemail) regardless of whether the user is busy or not.

To activate Call Forwarding Always to Voicemail:

1. Lift telephone handset. Press the assigned code (default *21#).
2. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding Always to Voicemail service is now on.

Call Forwarding Always to Voicemail Deactivation

The Call Forwarding Always to Voicemail feature is used to enable or disable the immediate handling of all incoming calls (by voicemail) regardless of whether the user is busy or not.

To deactivate Call Forwarding Always to Voicemail:

1. Lift telephone handset. Press the assigned code (default #21#).
2. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding No Answer service is now off.

Call Forwarding Busy to Voicemail Activation

The Call Forwarding Busy to Voicemail feature is used to enable or disable the handling of incoming calls (by voicemail) when the called user is busy.

To activate Call Forwarding Busy to Voicemail:

1. Lift telephone handset. Press the assigned code (default *40#).
2. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding Busy to Voicemail service is now on.

Call Forwarding Busy to Voicemail Deactivation

The Call Forwarding Busy to Voicemail feature is used to enable or disable the handling of incoming calls (by voicemail) when the called user is busy.

To deactivate Call Forwarding Busy to Voicemail:

1. Lift telephone handset. Press the assigned code (default #40#).
2. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding Always to Voicemail service is now off.

Call Forwarding No Answer to Voicemail Activation

The Call Forwarding No Answer to Voicemail feature is used to enable or disable the handling of incoming calls (by voicemail) when the called user does not answer their phone.

To activate Call Forwarding No Answer to Voicemail:

1. Lift telephone handset. Press the assigned code (default *41#).
2. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding No Answer to Voicemail service is now on.

Call Forwarding No Answer to Voicemail Deactivation

The Call Forwarding No Answer to Voicemail feature is used to enable or disable the handling of incoming calls (by voicemail) when the called user does not answer their phone.

To deactivate Call Forwarding No Answer to Voicemail:

1. Lift telephone handset. Press the assigned code (default #41#).
2. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding No Answer to Voicemail service is now off.

Call Forwarding Not Reachable Activation

The Call Forwarding Not Reachable Activation feature allows users to have incoming calls forwarded to a different destination number when their device is not registered on the platform. 

To activate Call Forwarding Not Reachable:

1. Lift telephone handset.
2. Press the assigned code (default *94).
3. Dial the destination phone number where calls are to be redirected.
4. Replace the telephone handset.

The Call Forwarding Not Reachable feature is now on.

Call Forwarding Not Reachable Deactivation

The Call Forwarding Not Reachable Deactivation feature allows users to disable Call Forwarding Not Reachable. 

To deactivate Call Forwarding Not Reachable:

1. Lift telephone handset.
2. Press the assigned code (default *95).
3. The system then plays a confirmation announcement and the user hangs up.

The Call Forwarding Not Reachable feature is now off. After deactivation, if the user's phone becomes unregistered, calls are no longer routed to the alternate destination phone number by the Call Forwarding Not Reachable feature.

Calling Line ID Delivery Blocking per Call

The Calling Line ID Delivery Blocking per Call feature overrides the persistent presentation of the active Calling Line ID (CLID) so users can block the delivery of their identities for the next outgoing call only. At the end of the call, the presentation of the user's identity is restored to its persistent active status.

To activate the Calling Line ID Delivery Blocking per Call feature for the next outgoing call only:

1. Lift telephone handset. Press the assigned code (default *67).

This results in a confirmation tone followed by a dial tone. The user can then make the call as usual and the user identity is blocked.

2. Dial the intended phone number.
3. The call is placed, and the user's calling line ID is not displayed.

Calling Line ID Delivery per call

The Calling Line ID Delivery per call feature overrides the persistent blocking of the Calling Line ID (CLID) so that users can allow the delivery of their identity for the next outgoing call only. At the end of the call, the presentation of the user's identity is restored to its persistent active, blocked, status.

To activate the Calling Line ID Delivery per call feature for the next outgoing call only:

1. Lift telephone handset. Press the assigned code (default *65).

This results in a confirmation tone followed by dial tone. The user can then make the call as usual and the user identity is delivered.

2. Dial the intended phone number.
3. The call is placed, and the user's calling line ID is displayed for this call.

Call Park

The Call Park feature allows users to park a call against an extension so that any member of the group can retrieve it with the Call Park Retrieve function.

To activate Call Park:

1. Place the caller on hold. Press the assigned code (default *68). You will receive a system prompt asking to activate Call Park.
2. Enter extension of phone on which call is to be parked and press #.
3. Replace telephone handset. The call is parked at the entered extension.

Call Park Retrieve

The Call Park feature allows users to park a call against an extension so that any member of the group can retrieve it with the Call Park Retrieve function.

To retrieve a parked call:

1. Lift telephone handset. Press the assigned code (default *88).
2. You are connected with the call you parked.

Call Pickup

The Call Pickup feature allows users to answer any ringing line within their Call-Pickup Group.

To answer any ringing line in your pickup group:

1. Lift telephone handset. Press the assigned code (default *98).
2. The longest-ringing phone in your call pick-up group is connected.

Call Return

The Call Return feature enables a user to call the last party that called, whether or not the call was answered.

To activate Call Return:

1. Lift telephone handset. Press the assigned code (default *69).
2. The last incoming phone number is redialled.

Cancel Call Waiting

The Cancel Call Waiting feature allows users to disable Call Waiting for the next call, or for the current active call.

1. Lift telephone handset. Press the assigned code (default *70).
2. The system plays a confirmation announcement and then applies a dial tone. The user then dials the destination number.
3. The Call Waiting service is turned off so that you can make an uninterrupted phone call.

The Call Waiting service will be back on after the next outgoing phone call.

Clear Voice Message Waiting Indicator

To clear the Voice Message Waiting indicator:

1. Lift telephone handset. Press the assigned code (default *99).

The audible, or visual on some devices, message waiting indicator on your phone has been cleared.

Direct Voicemail Transfer

The Direct Voicemail Transfer feature can be used to forward an on-hold call direct to mailbox when the user is busy on another call.

To initiate Direct Voicemail Transfer to mailbox:

1. Place your active call on hold.
2. Press the assigned code (default *55).

The original on-hold caller is directed to your voicemail.

Direct Voicemail Transfer may also be used to transfer calls from features such as an Auto Attendant, directly to a mailbox.

Directed Call Pickup with Barge In

The Directed Call Pickup with Barge In (DPUBI) allows a user to answer a call ringing on another user's device in the same Pick Up group. It also enables a user to Barge-In on a call that has already been answered, and so establish a three-way conversation.

To initiate Directed Call Pickup with Barge In:

1. Lift telephone handset. Press the assigned code (default *33).
2. Enter the extension where the call is either ringing or active.
3. You answer, or join, the call for the specified extension.

Do Not Disturb Activation

The Do Not Disturb feature allows a user to set their status as unavailable.

To activate Do Not Disturb:

1. Lift telephone handset. Press the assigned code (default *78).  You will hear a confirmation announcement.

The Do Not Disturb Service has been turned on. Your phone will not ring while this service is on.

Do Not Disturb Deactivation

The Do Not Disturb feature allows a user to set their status as unavailable.

To deactivate Do Not Disturb:

1. Lift telephone handset. Press the assigned code (default *79). You will hear a confirmation announcement.

 The Do Not Disturb Service has been turned off.

Last Number Redial

The Last Number Redial feature enables users to redial the last number they called.

To initiate Last Number Redial:

1. Lift telephone handset. Press the assigned code (default *66).

The last outgoing phone number is redialled.

Per Call Account Code

The Per Call Account Code feature allows users to provide an account code for tracking and auditing purposes before attempting a call.

To initiate a Per Call Account Code:

1. Lift telephone handset. Press the assigned code (default *71).
2. Dial the account code.
3. Dial the intended phone number.

The call is placed using the specified account code.

The Per Call Account Code feature may also be initiated during a call that the user has made (after placing the call on hold first).

Speed Dial 100

The Speed Call 100 feature allows a user to associate up to 100 single-digit or two-digit codes with frequently dialled or important phone numbers.

Assigning a Speed Dial 100 number on a phone

1. Lift the telephone handset.
2. Dial the Speed Dial 100 feature access code, (default *75).

The recall dial tone is now heard (three quick beeps and then a dial-tone).

3. Dial the two-digit speed code to be created or modified, followed by the phone digits to be associated with it.
4. End the programming activity with #, or wait for the inter-digit timer to expire.

The service then announces the success or failure of the programming.

5. Return the telephone handset.

Using a Speed dial 100 number on a phone

1. Lift the telephone handset.
2. Dial the assigned code (default *75), followed by the Speed Call 100 prefix (#) and the two-digit speed code representing the phone number you would like to call.

The speed number is dialled.

Speed Dial 100 example

To assign speed code 23 to phone number, 0112511792402, then:

1. Lift the handset.
2. Press *75   23 0112511792402 #.
3. Return the handset.

To use speed code 23 to make a call:

1. Lift telephone handset.
2. Press *75 #23.

The phone number 0112511792402 is dialled.

Speed Dial 8

The Speed Call 8 feature allows a user to associate up to eight single-digit codes with frequently dialled or important numbers.

Assigning a Speed Dial 8 number on a phone

1. Lift the telephone handset.
2. Dial the Speed Dial 8 feature access code, (default *74).

The recall dial tone is now heard (three quick beeps and then a dial-tone).

3. Dial the single-digit speed code to be created or modified (a number from 2 to 9), followed by the phone digits to be associated with it.
4. End the programming activity with #, or wait for the inter-digit timer to expire.

The service then announces the success or failure of the programming.

5. Return the telephone handset.

Using a Speed Dial 8 number on a phone

1. Lift the telephone handset.
2. Dial the assigned code (*74), followed by the single-digit speed code (a number from 2 to 9) representing the phone number you would like to call.

The speed number is dialled.

Speed Dial 8 example

To assign speed code 3 to phone number, 0112511792402, then:

1. Lift the handset.
2. Press *74   3 0112511792402 #.
3. Return the handset.

To use speed code 3 to make a call:

1. Lift telephone handset.
2. Press *74 #3.

The phone number 0112511792402 is dialled.