Cloud Direct knowledge base

Installing the Call Recorder Archive Tool

The Archive Tool

The Archive Tool allows users to archive call recordings to ISO images before they are automatically deleted. For safe keeping, these image files can be burned to CD/DVD at the convenience of the user.

The following describes how to download the Archive Tool via the Call Recorder End User Interface. 

Downloading the Archive Tool

From the Call Recorder dashboard,

  1. In the top right hand corner of the window, click the Archive Tool link.

Installing the Archive Tool

The Archive ToolSetup.exe file downloads to your desktop, or laptop.

  1. Click Run.

The Archive Tool Setup Wizard appears.

If your system requires any pre-requisite downloads, such as QuickTime for example, prior to installing the Archive tool, then the Install Shield Wizard will inform you at this point. If this is the case then follow on screen instructions to download pre-requisite applications.

  1. Click Next.

  1. Click Install.

  1. Click Finish.

Once downloaded, please refer to knowledge article "Navigating the Call Recorder archive tool" for details of how to use the tool.