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Changing your password in Outlook on the web

Outlook on the web (previously known as Outlook Web App, or OWA) is the web browser version of Outlook that is used by Office 365 or other Exchange-based users.

This article describes how to access Outlook on the web, and then use Outlook on the web to change your password.


Accessing Outlook on the web

To sign in to your Outlook on the web account, proceed as follows.
If you don't know your email address and password then contact the person who manages your email account to obtain these details before continuing.

  1. Open your web browser or, if it's already open, open a new window.
  2. Go to the sign-in page at Office 365 sign-in.

  1. Enter the full email address for your Office 365 for business, Office 365 Education, or other Exchange-based email (for example,

If your email address is already visible on the Office 365 sign-in page, then simply click on the email address.

  1. If prompted, enter your password, then click Sign in.

You're now signed into your Outlook on the web account.


Changing your password

To change your password, proceed as follows.

  1. Ensure you are signed in to your Outlook on the web account, with the web Mail app selected (use the App Launcher if necessary, to select this app).
  2. At the top right hand corner of the page, click the Settings icon and, from the subsequent menu options, click Options.

The Mail options page opens.

  1. On the left hand menu pane, click, General > My account.

Your My account page opens.

  1. At the bottom right hand corner of the page, click, Change your password.

The change password page opens.

  1. Complete entries on this page as follows:
    1. Old password – Enter your old password.
    2. Create new password – Enter your new password. Passwords must contain between 8 to 16 characters, and should not include common words or names. Combine uppercase letters, lowercase letters, numbers and symbols.
    3. Confirm new password – Re-enter your new password.
  2. Click submit.

Your password is changed.

If you also connect to your account from a phone or a tablet, you also need to update the password in the settings on that device to match your new password. Similarly, you also need to update the password in the settings of any other desktop email application you may be using (for example, Apple Mail, Mozilla Thunderbird, Microsoft Outlook, or Windows Live Mail).