Cloud Direct knowledge base

Service Level Agreements and related documents

A Service Level Agreement (SLA) is an important document, used to define the level of a service that exists between Cloud Direct and their customer. SLAs are product-specific documents that address multiple areas including; the availability of the service, the performance of the service, how it will operate, priorities, responsibilities of involved parties, guarantees and warranties.

SLAs may be viewed on the Cloud Direct website at

In addition to individual product -specific SLAs, the Cloud Direct website also contains the Cloud Direct Support Agreement. This document details the general support arrangements provided by Cloud Direct regardless of product, and should be read in conjunction with the appropriate product-specific SLA.

Further related documents, also available on the Cloud Direct website at are:

  • On Direct Business Services Limited, Registered Details
  • Data Protection Act
  • Cookie Policy
  • Privacy Policy
  • Information Security Policy
  • General Terms and Conditions
  • Website Terms and Conditions