Benefits of outsourcing IT support

Benefits of outsourcing IT support

There are many reasons why you should consider outsourcing your IT support.

While using in-house staff may seem like the cheaper and more attractive option for many, the truth is you can save much more money and hassle in the long-run if you delegate these duties to another firm.

In this article we discuss some of the main benefits of outsourcing your IT.

Save money

Many business leaders view outsourcing their IT staff as an expensive affair when in fact it could help them to save money.

When you consider that you are paying as much as £30,000-£40,000 per year for one member of staff, in addition to recruitment costs, training and other staff outlay, you could literally save thousands by outsourcing your duties to an IT firm instead.

Even if you haven’t got the big budgets of some of the larger companies, the fact remains that you will still be saving a great deal in terms of productivity and being able to work with a company that has the expertise and will not need to be brought up to speed when it comes to your IT requirements.

Rather, you will pay in fixed instalments and this will make it much easier for you to plan ahead for what you need.

Combat skills shortages

Skills shortages are a problem that comes up time and time again for businesses. Many companies report that they find it difficult to source knowledgeable staff members that have all the skills and training they require.

Earlier this year, a report published by Go.On UK showed that over 12 million people and one million small businesses in the UK do not have adequate digital skills.

In Wales alone, over a third of those interviewed said they did not have basic computer skills.

Therefore, if you are struggling to attract the right type of IT staff to your company, then outsourcing the necessary tasks to a firm that already has this expertise is one way of resolving the problem.

Emergency help

An IT firm can also provide emergency help when you need it the most. If you are undergoing a serious problem or crisis that needs sorting out as soon as possible, then having an expert at the end of the phone who can talk and guide you through it is something of a lifeline.

So if for whatever reason, your company is unable to justify a full-time member of staff they will be on hand to offer assistance and prevent you from having to invest in costly emergency support.

Protect against cyber threats

Another major benefit of using an external company is that they may have the knowledge and expertise to thwart and prevent any cyber attack that comes your way.

Instead of waiting for a problem to occur, having the full weight of experienced IT professionals behind you can offer you that extra measure of reassurance and security.

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