CASE STUDY - Benetton Managed WiFi
By Cloud Direct • 28 May 2014
Retailer Introduces Push Marketing on Cloud-Managed Wi-Fi
Mark Bishop is the IT manager for Bencom Retail, which operates the flagship stores of United Colors of Benetton in the United Kingdom. As the company’s only IT administrator, he spends most of his time travelling between Benetton stores in London and solving retail IT problems. These tasks include repairing point- of-sale terminals, maintaining electronic equipment for stocktaking, resetting malfunctioning security cameras, and fixing phone systems.
Bishop wanted to offer Wi-Fi to shoppers and provide employees at Benetton UK retail stores with secure wireless network access. “Public access is of interest to us because we’re targeting the mobile market,” Bishop says. “We’re going down the road of push marketing to mobile phones and next-generation devices.”
Several stores had routers with wireless capabilities, but Bishop found the infrastructure too difficult to manage. He considered deploying consumer-grade access points, but he felt apprehensive about the lack of security.
Several stores had Cisco routers with wireless capabilities, but Bishop found the wireless too difficult to manage. He also considered deploying consumer-grade access points, but he felt apprehensive about the lack of security. When Cloud Direct, Bencom’s managed service provider, recommended Managed WiFi’s wireless solution with advanced management and security features, Bishop
“He really liked the ease of deployment and the cloud management aspect of the Managed WiFi solution,” said Ian Hanson, Business Development Manager at Cloud Direct. “And the security features embedded in Managed WiFi allow for secure internal access at the same time as public access, in a way that’s much easier to manage than other solutions.”
After testing a few Managed WiFi dual-radio 802.11n access points (APs), Bishop deployed Managed WiFi across the London flagship stores on Regent Street and in Knightsbridge, as well as at Bencom headquarters and the store on Oxford Street. He installed the units himself.
“It couldn’t have been any easier,” Bishop said. “That’s one reason Managed WiFi was quite appealing to us. I just plugged it in and it looks after itself. It’s so much less management on our hands, but we still get the security features and the reporting.”
With one click in the Managed WiFi dashboard, Bishop created separate SSIDs for the private and public networks. The internal network is WPA-secured, so managers with laptops at their stores or franchise owners visiting headquarters are whitelisted and then can connect to the corporate network easily and securely. Managed Wifi’s stateful firewall, included in each access point, automatically keeps the traffic separate and blocks shoppers from accessing the LAN.
The open public network directs users to a Benetton splash page and then on to a Twitter page, and Bishop is working with his public relations team to evaluate other marketing opportunities.
“We want to see the uptake, how many connections we get and with which types of mobile devices,” he said. “With the Managed WiFi dashboard we can see very clearly what types of devices are connecting. The next step is to send users on to our Facebook page or to a promotions or vouchers page. We’re looking to use this technology as another avenue to provide special offers and attract attention.”
In the meantime Bishop admits that managing the wireless is not his top priority. That’s where features like Managed WiFi’s AutoRF – automatic performance tuning – and summary reports have been invaluable.
“I haven’t had a lot of time to dedicate to perfecting it,” he said. “So far I just have a look at the monthly reports. They make it easy to get the information we need at a glance.”
Bishop praised the centralized management from Managed WiFi’s cloud platform. “What I like about Managed WiFi is the ease of configuration and distribution,” Bishop said. “I think the dashboard is fantastic, including its analytics and its use of Google maps. I can make all the changes in the dashboard and the settings automatically populate through our estate.”
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