Cloud Direct launches new business support suite for Microsoft Office 365

Cloud Direct launches new business support suite for Microsoft Office 365

Bath, UK – 28th July, 2016: Cloud Direct, a Microsoft gold direct partner for small-midsize cloud solutions, has launched a support suite for Microsoft Office 365 business users and IT administrators.

The Office 365 support suite from Cloud Direct works to fill the gap left by Microsoft, which no longer offers the same level of service to small-medium organisations. The support suite helps businesses optimise their ROI from Office 365 by offering professional services consultancy, technical support and a helpdesk for end-users and IT staff.

The support suite currently comprises six services plus an additional subscription to up to 1,500 ‘how-to’ Office 365 video tutorials. The six services are as follows:

  1. Inclusive support for Office 365

    This gives the basic, critical support required. For example, it allows administrators and users access to the extensive Cloud Direct knowledge base of ‘how-to’ guides and provides support to investigate instances of outage or loss of functionality.

  2. Administrator support

    This is for organisations that don’t have large or highly skilled IT departments.

    Cloud Direct staff provide:

    • Enhanced Office 365 admin support and management
    • Functionality activation and deactivation
    • Support adding, moving and changing licences and configurations
  3. End-user helpdesk

    Cloud Direct’s Microsoft-certified engineers support business users on a daily basis, handling enquiries and making sure users are able to be productive, making the most of Office 365.

  4. Office 365 kickstarter consultancy

    Customers get an eight-hour consultation package delivered over three months by Cloud Direct’s Microsoft accredited professional services team

  5. Office 365 workshops

    Bespoke professional workshops are tailored according to specific business requirements, so each organisation can hit the ground running with Office 365.

  6. Professional services for Office 365

    Customers can contract Cloud Direct professional services for ad hoc projects such as email migrations, SharePoint design and migration and project management.

    Phil Sorgen, corprorate vice president, Worldwide Partner Group, Microsoft, said:

    “Cloud Direct has demonstrated dedication in helping our mutual customers successfully move to the cloud.”

    Cloud Direct’s CEO Brett Raynes said: “It’s not easy for small to midsize organisations to find the support and tools they need. We’re helping Office 365 work for our customers, whether they have 50, 250 or 500 users.”

To receive tools, white papers, blogs, videos or webinar information advising on this and other areas of cloud IT, businesses can sign up to Cloud Direct’s Email Preference Centre.

About Cloud Direct:

Since 2003, Cloud Direct has helped 4,000 organisations move to the cloud – quickly, easily and securely. It has built the best technologies into ready-to-go, enterprise solutions that meet the compliance, security and performance needs of regulated organisations in the UK.

Cloud Direct’s packaged cloud services come with one monthly bill and an award-winning, 24/7 customer service team. Packaged cloud drives better business continuity, people productivity and guarantees the availability and security of IT infrastructure and applications.

Cloud Direct is ISO 27001:2013 and ISO 20000 accredited, holds Investors in People – Gold, and is a Microsoft gold direct CSP partner for small-midmarket cloud solutions.

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