To make sure that every aspect of your cloud migration journey is accounted for and thoroughly planned, we follow a seven-stage path. We set off by analysing your current IT infrastructure and where you would like to be. Then we lead you through the whole process, finally reviewing the experience and how the new services fit.
To help you benefit from the opportunities that come with cloud IT, we’ll want to find out your business needs and analyse your current IT infrastructure. We’ll want to understand your current challenges and discover where your business is heading.
For example, if you’re experiencing an increased workload and considering recruiting new staff to support that, we may be able to advise you of cloud solutions that can address this need through improved efficiency and productivity.
We’ll also diagnose your existing IT, to make sure it’s in a healthy state to move to the cloud. This is hugely important, as moving to the cloud without this preparation causes major problems during migration and beyond.
Taking on board everything we discovered about your requirements in the discovery stage, we’ll deliver a comprehensive proposal describing the solution we believe to be the best fit for your business. We’ll take you through our recommendation so you fully understand why we’ve suggested it. But there’s no pressure. You can refine the solution as you see fit, or introduce it over time. This is merely our recommendation based on our experience.
Once we have agreed your migration solution, we’ll provide you with a scope of work (SoW) document. This gives you exact details of the work to be undertaken, and sets out the project financials.
During the cloud migration planning stage, we will collaborate with you to agree deployment timescales, paying particular attention to avoiding any breaks in your business continuity. We’ll make sure you have a detailed understanding of what will happen and when, keeping you fully up to speed on the project.
At the end of this stage, we’ll compile a comprehensive plan with associated timescales.
This stage focuses on setting up your new cloud solution in preparation for an efficient deployment. Depending on your decisions, there may be design and configuration work involved. For example, we may need to arrange for superfast broadband or new handsets for business VoIP telephony.
We will have asked you in advance for any details necessary to complete this stage.
This is where we reach the peak of your cloud migration journey and make your cloud solution live.
Before that, however - and depending on your particular cloud migration solution - this stage is likely to involve multiple steps. For example, we may need to migrate your data to the new service or fit new onsite equipment.
Whatever your requirements, at the end of this stage your cloud solution will be fully functioning.
To help you and your employees make the most of your cloud services, we can provide a wide range of training options for your new solution.
Whether delivered online or in person, we can train administrators, internal training staff or even your end users. We can also provide a ‘walk-around’ service, where we can be available in your offices to deal with any queries that may arise.
This is where we look at the whole migration process and at the solutions we migrated to make sure you are happy with what has happened. It’s a chance for you to feed back on your experience, and clarify the value you are now seeing for your business.
All members of our dedicated, in-house professional services team have years of cloud services experience. They have a wide range of qualifications that span the technical and business elements. From accredited Microsoft Certified Solutions Associates (MCSA)s, Office 365 Administrators for Small Businesses and Cisco Certified Network Associates (CCNAs) to managers qualified in Projects in Controlled Environments (PRINCE2: Practitioner).
We use high quality, enterprise-level migration tools so that we can provide a seamless, secure cloud migration and a better experience overall.
As outlined above, we use a comprehensive, seven-stage process for all our cloud migrations. We follow PRINCE2 project management methods alongside ITIL best practice for IT service management.
We’re also ISO 27001 certified for systems and information security, and ISO 20000 certified for high-quality IT services.
Diligent planning and competent execution ensure we deliver each one of our projects to the highest standard.
We can offer you six key types of cloud migration documents, including:
This is a crucial document that demonstrates to you our understanding of your existing environment and the varying complexities that need addressing during your specific cloud migration.
This defines what is included in our service and what falls outside our remit. It also outlines timescales and the resources required to fulfil our commitments.
Often combined with the SoW, the RAMS document identifies threats to the projects and suggests steps to mitigate them. It also plans for fall-back options should a situation arise that impedes the migration procedure.
We provide key project stakeholders with a weekly highly report that updates you on progress made and upcoming project tasks.
This details all the work we have completed. It also provides you with contact details for ongoing support from our technical and customer success teams.
Depending on your specific requirements, we can provide with supporting documentation for end-user training or service administration guides. This is to make sure you have the tools to manage your services and educate your employees so you get the best value possible from your cloud investment.
Costs for our professional services typically revolve around the scope and complexity of services – and ultimately time – required to complete the work. This is why the discovery stage is so important; it enables us to estimate costs as accurately as possible at the very beginning of the project – instead of simply offering an engagement based on a contracted number of days’ work.