Cloud Direct’s fast response Office 365 helpdesk supports your business users on a day-to-day basis, freeing your IT staff to focus on other areas of the business. We’ll handle your Office 365 end-user queries and make sure everyone is able to use all the great features – helping you maximise your ROI in Office 365.
The end-user helpdesk for Office 365 subscription allows your business to make the most of your Office 365 investment. Your end-users get specialist support and advice on Office 365 setup, configuration, password resets and insights and support regarding all Office applications (Excel, PowerPoint etc), Exchange, SharePoint, Yammer and Skype for Business.
Our Office 365 helpdesk specialists can give your business users fast, expert support for Office 365 on a day-to-day basis. We help users:
And, in case of outage, loss of function or password resets, we’re also here when you need us. The end-user helpdesk package also includes full access to our Cloud Direct knowledge base. It contains simple and useful Office 365 how-to guides for Office Suite applications, Exchange, SharePoint, Yammer and Skye for Business. The full-access knowledge base also contains 1,500 how-to videos for Office 365.
|End-user helpdesk for Office 365|
|Access to our knowledge base|
|24/7 support with SLA|
|Investigating the instance of an outage|
|Investigating a loss of function|
|Direct contact into the support team|
|Named account team|
|Office Suite application how-to’s|
|Office 365 setup on devices|
|Help with Exchange, SharePoint, Yammer and Skype for business features|
|Individual settings and configuration help|