End-user helpdesk for Office 365

End-user helpdesk for Office 365

Maximise your ROI and free up your IT staff with Cloud Direct’s fast-response helpdesk for business users

Cloud Direct’s fast response Office 365 helpdesk supports your business users on a day-to-day basis, freeing your IT staff to focus on other areas of the business. We’ll handle your Office 365 end-user queries and make sure everyone is able to use all the great features – helping you maximise your ROI in Office 365.

Increase your Office 365 productivity with Cloud Direct’s 24/7 end-user helpdesk

Increase your Office 365 productivity with Cloud Direct’s 24/7 end-user helpdesk

The end-user helpdesk for Office 365 subscription allows your business to make the most of your Office 365 investment. Your end-users get specialist support and advice on Office 365 setup, configuration, password resets and insights and support regarding all Office applications (Excel, PowerPoint etc), Exchange, SharePoint, Yammer and Skype for Business.

Improve your employees’ user experience of Office 365

Improve your employees’ user experience of Office 365

Our Office 365 helpdesk specialists can give your business users fast, expert support for Office 365 on a day-to-day basis. We help users:

  • With the full range of Office 365 applications
  • Implement their own, individual settings and configuration changes
  • Set up Office 365 on their own devices.

And, in case of outage, loss of function or password resets, we’re also here when you need us. The end-user helpdesk package also includes full access to our Cloud Direct knowledge base. It contains simple and useful Office 365 how-to guides for Office Suite applications, Exchange, SharePoint, Yammer and Skye for Business. The full-access knowledge base also contains 1,500 how-to videos for Office 365.

What you get with end-user helpdesk for Office 365

End-user helpdesk for Office 365
Access to our knowledge base
24/7 support with SLA
Investigating the instance of an outage
Investigating a loss of function
Direct contact into the support team
Named account team
Password Resets
Office Suite application how-to’s
Office 365 setup on devices
Help with Exchange, SharePoint, Yammer and Skype for business features
Individual settings and configuration help