As part of the service we offer in conjunction with your Office 365 subscriptions, we’ll make sure that your IT administrator is supported at a basic, critical level. This includes:
The Cloud Direct knowledge base is a directory of “how-to” guides for some of our key products, including Office 365. These help mainly the administrator, but include some information that can be shared directly with the end-user - such as how to share your Outlook calendar with a colleague.
If you find you are unable to access Office 365 or parts of Office 365, we will find out what the problem is and advise you on appropriate next steps.
At Cloud Direct, you’ll always know the name of the person you’re messaging or talking to. There’s no anonymity here. We’re all responsible individuals who want to do our very best for you and your business.
No matter the time of day or night, you can log a support case with our team so your response process kicks in. The timing of this will depend on your individual SLA. You can check the status of your account at all times on the PROVIDE™ portal.
As a gold, tier one Microsoft cloud solutions provider (CSP) partner, we have direct access to top-level support.