Inclusive support for Office 365

Inclusive support for Office 365

Get your Office 365 subscriptions through Cloud Direct and benefit from critical, basic administrator support.

As part of the service we offer in conjunction with your Office 365 subscriptions, we’ll make sure that your IT administrator is supported at a basic, critical level. This includes:

Access to our knowledge base

Access to our knowledge base

The Cloud Direct knowledge base is a directory of “how-to” guides for some of our key products, including Office 365. These help mainly the administrator, but include some information that can be shared directly with the end-user - such as how to share your Outlook calendar with a colleague.

Investigation of instances of outage or loss of functionality

Investigation of instances of outage or loss of functionality

If you find you are unable to access Office 365 or parts of Office 365, we will find out what the problem is and advise you on appropriate next steps.

Know the names of your support team

Know the names of your support team

At Cloud Direct, you’ll always know the name of the person you’re messaging or talking to. There’s no anonymity here. We’re all responsible individuals who want to do our very best for you and your business.

Log your support case, 24/7

Log your support case, 24/7

No matter the time of day or night, you can log a support case with our team so your response process kicks in. The timing of this will depend on your individual SLA. You can check the status of your account at all times on the PROVIDE™ portal.

Accelerated support escalation to Microsoft

Accelerated support escalation to Microsoft

As a gold, tier one Microsoft cloud solutions provider (CSP) partner, we have direct access to top-level support.