Microsoft Azure

You need IT that’s fast and flexible enough for today’s workloads and tomorrow’s demands.

Managed Azure

Get the support you need

You know Azure is the right platform for your business, but how do you make it a success?

In addition to our support packages, we also provide fully-managed Azure services. This will help you build a solid foundation for your Azure environment. Plus, it’ll ensure you really take advantage of everything Azure has to offer. How else will you transform your business?

As a Cloud Direct Azure customer, you also get access to the My Azure dashboard through our customer portal PROVIDE™. This lets you know exactly what you’re using and spending in real time. It makes it a whole lot easier to forecast monthly costs based on current usage.

So what Managed Azure services do we provide?

  1. Inclusive Support:
    This encompasses support for login issues, navigating portals, investigating outages and, where applicable, creating, reading, writing and deleting entries.
  2. Silver Managed Azure:
    This level builds on our Inclusive Support option by adding user and permission access management, including adding and removing users, updating permissions, and helping you understand the permissions available within Azure. You also get access to our set of Azure Resource Management templates to speed up deployment of your Azure services. This allows us to manage the base needs of your environment, leaving you free to enjoy the benefits of Azure and running your business.
  3. Gold Managed Azure:
    On top of Silver, Gold Managed Azure customers get an improved Service Level Agreement for break/fix support and service requests, plus they benefit from proactive service and security monitoring and service reviews. This allows us to take care of any issues on your platform and keep your business secure. You’ll also have deployment and architect support, spend and usage forecasting, and we’ll manage short-term backup of your environment to provide an extra level of redundancy.
  4. Platinum Managed Azure:
    Here, you get all the benefits of the other packages and more to give you a complete Azure experience with Cloud Direct. Governance, compliance, built-in Disaster Recovery planning, continuous integration and continuous deployment (CI/CD) of your critical applications within the Azure environment, application lifecycle management – whatever you need, consider it covered.

 

 Inclusive SupportSilver Managed AzureGold Managed AzurePlatinum Managed Azure
Outage support
Support during core business hours with critical cases 24/7
Password resets
Navigating the Azure portals
Uptime and response SLAs
IT Service and incident management
Dedicated account manager
User access and R&AC management
Subscription management
ARM template authoring and deployment
Usage and spend analysis – MyAzure
IaaS – OS updates, upgrades and patches
IaaS – resource configuration and policy management
Audit log management
Deployment operations and troubleshooting
Iaas – Snapshotting and short-term managed backup
User tagging and change management
Infrastructure monitoring including OS, compute, storage, network, firewall, DNS, load balancer, etc
Alerting and alarms with response SLAs
Database monitoring
App performance monitoring
Log analytics and alerting
Spend and usage forecasting
Tagging and audit trails
Capacity planning and resource optimisation
Security – anti-virus and malware
Security – risk and security assessments
Security – intrusion detection and remediation
Security – event management and security information
System health monitoring
Architect support
Governance and planning support
Compliance and regulation support
DR planning and DR tests
Automated failover and restore
Continuous integration and deployment
Application life cycle management
Service ReviewsNone – PROVIDE statsNone – PROVIDE statsMonthly service review plus any changes that need customer sign-offMaximum of a weekly service review with regular meetings during Dev Ops cycle