Get the support you need with a Microsoft Azure Expert MSP
You know Azure is the right platform for your business, but how do you make it a success?
Work with an expert! We are one of only a handful of Microsoft partners globally to be recognised as an Azure Expert Managed Service Provider (MSP). This Microsoft program highlights only the most capable partners, holding our services and expertise to the highest level. The requirements to achieve this accreditation are the most stringent of any Microsoft program, leaving our customers safe in the knowledge they’re working with the very best.
In addition to our support packages, we also provide fully-managed Azure services. This will help you build a solid foundation for your Azure environment. Plus, it’ll ensure you really take advantage of everything Azure has to offer. How else will you transform your business?
As a Cloud Direct Azure customer, you also get access to the My Azure dashboard through our customer portal PROVIDE™. This lets you know exactly what you’re using and spending in real time. It makes it a whole lot easier to forecast monthly costs based on current usage.
So what Managed Azure services do we provide?
This encompasses support for login issues, navigating portals, investigating outages and, where applicable, creating, reading, writing and deleting entries.
Silver Managed Azure:
This level builds on our Inclusive Support option by adding user and permission access management, including adding and removing users, updating permissions, and helping you understand the permissions available within Azure. You also get access to our set of Azure Resource Management templates to speed up deployment of your Azure services. This allows us to manage the base needs of your environment, leaving you free to enjoy the benefits of Azure and running your business.
Gold Managed Azure:
On top of Silver, Gold Managed Azure customers get an improved Service Level Agreement for break/fix support and service requests, plus they benefit from proactive service and security monitoring and service reviews. This allows us to take care of any issues on your platform and keep your business secure. You’ll also have deployment and architect support, spend and usage forecasting, and we’ll manage short-term backup of your environment to provide an extra level of redundancy.
Platinum Managed Azure:
Here, you get all the benefits of the other packages and more to give you a complete Azure experience with Cloud Direct. Governance, compliance, built-in Disaster Recovery planning, continuous integration and continuous deployment (CI/CD) of your critical applications within the Azure environment, application lifecycle management – whatever you need, consider it covered.
|Inclusive Support||Silver Managed Azure||Gold Managed Azure||Platinum Managed Azure|
|Support during core business hours with critical cases 24/7|
|Navigating the Azure portals|
|Uptime and response Service Level Agreement (SLA)|
|IT Service and incident management|
|Dedicated account manager|
|Usage and spend analysis with forecasting|
|Setup of Log Analytics, Operations Management Suite (OMS) and Security Centre (but no proactive support)|
|User access and Roles Based Access Control (RBAC) management|
|Azure Resource Management (ARM) template authoring and deployment|
|Deployment operations and troubleshooting|
|Audit log trials, logs, tagging and change|
|IaaS – Operating System (OS) updates, upgrades and patches|
|IaaS – resource configuration and policy management|
|IaaS – short-term managed backup|
Monitoring and Support
including alerting, for - OS, compute, storage, network, firewall, DNS, load balancer. databases, app performance, networks and firewalls, virtual machines, system health
|Security – anti virus and malware protection|
|Security – security scanning using an industry recognised tool for intrusion detection and remediation, event|
management and security
|Security – risk and security assessments|
|Ongoing Governance and planning support|
|Compliance and regulation support|
|Continuous integration and deployment|
|Application life cycle management|
|Service Level Agreement (SLA)||Standard SLA||Standard SLA||Incidents: initial response within an hour. Service request: within 4 hours.||Incidents: initial response within an hour. Service request: within 4 hours.|
|Hours of Operation||Incident: M-F 8-6, Critical 24/7||Incident:|
Service Request: M-F 8-6
Service Request: M-F 8-6
|Incident: M-F 8-6,
Critical 24/7 Service Request: M-F 8-6
|Service Reviews||None – PROVIDE Portal stats||None – PROVIDE Portal stats||Monthly service review plus any changes that need customer sign-off||Monthly service review with regular meetings during Dev Ops cycle|
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