Legal Information

Privacy Policy

At Cloud Direct, we are committed to protecting and respecting your privacy.

Cloud Direct is the trading name of On Direct Business Services Limited. This Privacy Policy explains how we use personal information belonging to our customers and visitors to our website.

Any questions regarding this Policy and our internal Data Protection Procedures should be directed to the IMS Team by:

  • Emailing or
  • Writing to us at: Data Protection Team, Cloud Direct, The Vaults, 1 Bartlett Street, Bath, BA1 2QZ.

How do we collect information from you?

We collect information about you when you visit and use our website, enquire about our products and services or visit our offices. If you are a Cloud Direct customer, we collect information about you as part of the product or service we provide you with and under a signed Service Agreement.

What type of information is collected from you?

The personal information we collect may include, among other information, personal contact information and email address, employment details including job title and function, identification numbers, unique IDs and IP addresses, and images of entering/exiting our offices.

Some of this data is collected directly, such as when you receive products and services from us and some data is collected indirectly via technologies such as cookies, error reports, usage data and CCTV. We may also record calls with our Service and Marketing teams for training and service quality monitoring purposes.

How is your information used?

We may use your information to:

  • Process an order you have submitted
  • Carry out our obligations arising from any contracts entered into by you and us
  • Have appropriate security in place for our offices
  • Seek your views or comments about the product or service we provide you with
  • Notify you of changes to our products or services
  • Send you communications which you have requested or that may be of interest

We review our data retention periods regularly and are required to keep certain data to fulfil our statutory and legal obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorised. We also share data with Cloud Direct-controlled affiliates; with vendors and suppliers working on our behalf; when required to by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of Cloud Direct and its products; and to protect the rights or property of Cloud Direct.

Cloud Direct will not share your information for marketing purposes with third parties other than those working on behalf of Cloud Direct. A list of third parties that have access to your information is available on request.

Your choices

We like to send our customers information about products and services of ours which may be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email

You have rights under the Data Protection Act (2018) which Cloud Direct are fully compliant with.

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision making including profiling

If you wish to exercise any of your rights, please:

  • Email or
  • Write to us at: Data Protection Team, Cloud Direct, The Vaults, 1 Bartlett Street, Bath. BA1 2QZ

Use of cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Our Cookie Policy is available here.

Notice to end users

Our products and services are intended for use by organisations and are normally administered to you by your organisation. Your use of these products or services are subject to your organisation’s policies, where they exist. If your organisation is administering your use of our products, please direct your privacy enquiries to your administrator.

Other important privacy information

Additional information on Cloud Direct’s approach to customer privacy can be found in the General Terms and Conditions.

Review of this Policy

We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last reviewed in October 20