Net Promoter Score (NPS)
You may have noticed that we’re kind of obsessed with customer service. It’s a big deal to us, and the foundation upon which we’ve built our business. The thing is, we’re only happy when you’re happy. And looking at our Net Promoter Score (NPS), it’s great to note that we’re all doing rather excellently.
Net Promoter Score, or NPS, is an easy-to-use, global metric that measures customer experience and predicts business growth. It asks only one simple question: “How likely is it you would recommend us to a friend or colleague?” It’s so simple, which is precisely why we love it.
At 85%, we have one of the highest Net Promoter Scores in the world.
Here's How It Works
We ask the question
Our customers vote on a score out of 10
We work out our average score %
How we compare
Trust us to take you to the cloud
Not only does NPS allow us to stay on top of our game, it also shows us the level of customer loyalty. For us, a high level of loyalty is a good measure of how well we treat our customers. And we’re excited to start the very same journey with you.