Supporting you with Microsoft 365 and Office 365

Choose the right plan for you

Get the right support you need with a Microsoft Gold Partner

 

Deploying Microsoft 365 or Office 365 is just the beginning. You will use it all the time. So rapid, around-the-clock support seems obvious, right? Our industry-leading Managed Services means your IT team and end-users get the support they need.

We’ve got you covered

Being a Cloud Direct customer means you’re always backed with world-class 24/7 support. And our customers agree, giving us a Net Promoter Score of 75, which speaks for itself. Included as standard:

Around-the-clock support

24/7 support from a team of 100 skilled engineers

Self-management

Access to our Provide™ portal to manage your subscription, billing, add new starters and raise support tickets

Security guidance

Access to your security posture based on settings and habits

Keeping pace

Technology is ever-changing. It’s our job to understand how it can make you even more competitive, and to transfer that knowledge to you – continuously. We deployed the UK’s first Microsoft 365 roll-out and we haven’t stopped since. We make sure your environment is secure, your users are trained and always able to access their tools and files and that your Modern Workplace strategy keeps abreast of change. We do all this so you don’t have to think about it – it just works – so you can too.

Silver Managed Service

This is a package suited for those who need a little extra help from time to time, but generally have it covered. We provide the assurance and expertise to help you and your end-users get to grips with your new productivity suite.

Key features:

  • Unlimited 24/7 support
  • Technical leadership on proactive project work
  • Microsoft Secure Score reports and recommendations
  • Three monthly configurations
Gold Managed Service

This is our most popular and cost-effective managed service package for customers looking to extend your IT team so your employees can focus on what they do best. You can rely on us to provide guidance, technical expertise and support your end-users.

Key features:

  • Unlimited 24/7 support with enhanced response times
  • Technical leadership on proactive project work
  • Microsoft Secure Score reports and recommendations
  • Six monthly configurations
  • Regular service reviews and recommendations
  • Cost optimisations
  • Expert guidance on security and compliance strategy
Platinum Managed Service

This is designed for customers operating in regulated industries such as financial and legal organisations. This builds on the other plans with increased security leadership.

Key features:

  • Unlimited 24/7 support with enhanced response times
  • Technical leadership on proactive project work
  • Managed security posture
  • Ten monthly configurations
  • Regular service reviews and recommendations
  • Cost optimisations
  • Expert guidance on security and compliance strategy
  • Annual security assessment and licence optimisation
"Cloud Direct has been great at helping us transform our business and lead the way in our market by supporting us to adopt the latest technology."
Sebastian Ailioaie – Group Digital Manager, ACE

Focus on what you do best - leave the rest to us

Speak to a consultant about a managed service