Boost productivity with Microsoft 365 managed services

Get the support you need

You rely on Microsoft 365 to keep your business moving. In the era of Hybrid Work, your talented employees are busy working on multiple devices, in various locations with increasingly flexible working hours. So having complete confidence in the performance of the tools they rely on seems obvious, right? Our industry-leading Managed Service means your IT team gets the hands-on support they need.

We’ve got you covered

Being a Cloud Direct customer means you’re always backed with world-class 24/7 support. And our customers agree, giving us a Net Promoter Score of 85 which speaks for itself.

Around-the-clock support

24/7 admin support from a team of skilled Microsoft 365, Teams, SharePoint and Security cloud engineers. You can rely on us whenever you need to.


Provide™ is your single-pane-of-glass to manage your licences, billing and invoices, add new starters and raise and track support tickets.

Security guidance

Access your security rating based on settings and habits. And we’ll even send you regular reports and tips for how you can improve your security posture.​

Keeping pace

Technology is ever-changing. It’s our job to understand how it can make you even more competitive, and to transfer that knowledge to you – continuously. We deployed the UK’s first Microsoft 365 roll-out and we haven’t stopped since. We make sure your environment is secure, your users are trained and always able to access their tools and files and your hybrid work strategy keep abreast of change. We do all this so you don’t have to think about it – it just works – so you can too.

Microsoft 365 Expert Support

This is a package suited for those who need a little extra help from time to time, but generally have it covered. We provide the assurance and expertise to help you get to grips with your new productivity suite.

Key features:

  • 24/7 admin support
  • Escalation to Microsoft in the event of downtime
  • Access to cloud experts for strategic guidance and advice
  • Access to ProvideTM for licence management, security reporting, Knowledge Base and ticketing
Microsoft 365 Managed Service

This is our most popular and cost-effective managed service package for customers looking to extend your IT team so your employees can focus on what they do best. You can rely on us to provide guidance, technical expertise and support.

Key features:

  • User and licence reports
  • Communication and collaboration management
  • Device compliance, reporting and updates
  • Security posture reporting
  • Review tickets and support performance
  • Cost optimisations
  • Service reviews and recommendations

Why Cloud Direct?

We're recognised as one of Microsoft's leading partners for Microsoft technologies including Modern Work. This makes us one of Microsoft's most trusted partners in the world!

"Cloud Direct has been great at helping us transform our business and lead the way in our market by supporting us to adopt the latest technology."
Sebastian Ailioaie – Group Digital Manager, ACE

Regain control of your Microsoft 365 tenant

Speak to a consultant about a managed service