We are known for doing one thing. Brilliantly.
Ever noticed the hedgehog in our logo? It’s inspired by an ancient Greek poem where a hedgehog tirelessly outwits a cunning fox’s traps by quickly rolling into a spikey, impenetrable ball. This efficient act is the one thing he does brilliantly. It guarantees safety and allows him to thrive.
Much like the proverbial hedgehog, we too do one thing brilliantly. We provide cloud services that quickly, easily and securely transform your business, so that it’s protected and prepared for whatever comes its way.
Our Net Promoter Score® (NPS) is off the charts.
If there’s one thing we have absolutely no qualms admitting, it’s that we’re obsessed with providing excellent customer service. And it shows. At 85%, our Net Promoter Score is one of the highest in the world.
This globally-recognised customer loyalty concept is based around one simple question to the customer: How likely is it that you would recommend our company to a friend or colleague? Luckily for us (and for you), it seems very likely. And that’s something we’re very proud of. Another thing we have no qualms admitting.
We were born in the cloud.
We didn’t evolve from some once-upon-a-time legacy system. We were born in the cloud.
This means our company is designed solely for cloud delivery. And precisely why we’re one of Microsoft’s leading partners. Cloud is the basis of everything we do.
Since being one of the very first providers of cloud services in the UK some 15 years ago, we’ve continually developed our knowledge and skills to remain at the cutting edge of cloud technology.
We’re the friend you call - no matter the time, day or night.
We don’t take our customer service promises lightly. When we say we’ll be there for you 24/7, it’s not some marketing mumbo jumbo. We mean it. We are always available, no questions asked. How about you test us and see for yourself? Call us on New Year’s day. We dare you.
We love Microsoft and Microsoft loves us
We are one of the UK’s fastest growing Microsoft partners. Between our Advanced Specialisations, Partner Solution Designations (the replacement to gold and silver competencies) and being a member of the elite category of Azure Expert MSPs globally – we are in the top 1% of Microsoft partners in the world. This means our customers benefit from exclusive perks like direct access into advanced Microsoft support and funding for assessments and migration projects. That means better support, broader offerings and closer partnerships.
Oh and not to mention we’re the UK Microsoft Partner of the Year for Microsoft Solution Assessments!
Microsoft also trusts us to help develop their products. Like Microsoft 365 Business – we helped develop the product and did the UK’s first deployment with our, the Association for Consultancy and Engineering (ACE).
Take a look at the list of other Microsoft accreditations we have.
We are only as extraordinary as our people
Business is about people. And so, no matter how fantastic your product portfolio is, it really doesn’t mean much if you don’t have a bunch of phenomenal humans to manage it. That’s why our recruitment process is tough. Very tough. Because we won’t settle for anyone but the best.
We are the original trailblazers
We’ve been blazing trails in the cloud since day one. And since the very beginning, we’ve consistently managed to be first in introducing new technologies and solutions to the digital services market. Like providing the first affordable disaster recovery service for small to medium businesses. Or launching the first truly reliable hosted telephony system. Let’s not forget the first business-grade cloud-collaboration software for UK business.
Last, but definitely not least, our Provide portal is the only place where customers can manage all of their IT and billing in one place. We’re talking everything from predicting Microsoft Azure spend and raising support requests to managing and ordering Microsoft Office 365 licenses.
Our clients know they can trust us to stay on top of the latest technological advances. In fact, they rest assured knowing we’ll know about them before most others do.
We are stable and resilient
We have investment from some of the biggest names in finance. And we’ve enjoyed year on year profits since we began in 2003. We always inject these funds back into the business – because we know that substantial financial stability is exactly what you want in a service provider.
We keep things simple & practical.
We don’t do complicated. It’s a waste of time. And time is currency, so let’s not. At Cloud Direct, we focus on the practical needs of your business and provide affordable, quality services with comprehensive, 24/7 support. It’s that simple.
We do what we say
We’re really just a bunch of people pleasers.
And our service speaks for itself:
Our selection of Cloud Direct as our technology partner has proven to be one of the best technology investment decisions we have ever made.Steve Pickering, McParland Williams Accountancy Firm
Cloud Direct has been outstanding in their support.Robbie Barkell, programme manager at Alive and Kicking
The support we have received from Cloud Direct has been superb.Sam Fountain, founder of *Shewee
I love the service I receive from the support team at Cloud Direct. They will go above and beyond to help me.Sam Carew, IT manager at Efficio
Time to team up.
Your digital transformation awaits.