Managing Office 365 subscriptions in the Provide™ portal

My Office 365 shows you all the Office365 subscriptions you currently have registered with Cloud Direct. It also allows you to add new subscriptions, or change the quantities of existing subscriptions, as and when you need.

This article shows how to:

Prerequisites

Before beginning this task, it is assumed that you have already logged in to the Provide™ portal. If you require further information regarding logging in, please refer to knowledge article, KB0010804, Access and navigate the Provide™ portal.

 

Accessing My Office 365

To access My Office 365 from the Provide™ portal, proceed as follows.

  1. Click the MY ACCOUNT tab and, from the dropdown options, click My Office 365.

The Office 365 page opens.

If you have Provide™ access to more than one Microsoft tenant, then you must select the required tenant so that you can view that tenant's Office 365 subscriptions. The chosen tenant is identified on the blue button at the top of the page.

To select an alternative tenant, click the blue button, and select from the drop-down menu options.

 

Viewing Office 365 licence usage

To view Office 365 licence usage, proceed as follows.

  1. From My Office 365, with the correct tenant selected, view the Product section to locate the Office 365 licence usage you wish to view.
  2. Click the down chevron at the right-hand side of the display.

The chevron icon inverts, and a graph appears, showing licence usage over a two month period.

  1. Hover your mouse button over the top edge of the shaded area to see a detailed figure for licence usage on any given day.

  1. Click the chevron again to remove the graph.

 

Adding a new Office 365 subscription/product line

As a self-service customer, you can add a new licenced Office 365 product line to your account, and then set up subscriptions to this new product line.

Important Note:
You are fully responsible for any changes made by you in My Office 365. Your billing will reflect any changes with immediate effect. An email will be sent to you, and to the Primary Contact that Cloud Direct hold for your company, with a summary of this change.

To add a new licenced Office 365 product line, proceed as follows.

  1. From My Office 365, with the correct tenant selected, click Add new subscription.

A NEW SUBSCRIPTION page appears. This lists the product lines available, and their monthly cost per subscription.

  1. Choose a product line(s), and, in the right-hand column, hover your mouse pointer over the number 0, to reveal up/down arrows.

  1. Click the arrows to select the required number of subscriptions required for this product.

The Total monthly cost is shown at the bottom of the page.

  1. When you have chosen all required products/subscriptions, click Create subscription, to submit your request.

Your request is queued, and then actioned. You, and your company's Primary Contact, will receive an email stating that the change was a success or failure.

 

Amending an existing Office 365 subscription/product line

Important Note:
You are fully responsible for any automated changes made in My Office 365, and your billing will reflect any changes made with immediate effect. An email will be sent to you, and to the Primary Contact that Cloud Direct hold for your company, with a summary of this change.

To amend an existing Office 365 subscription, proceed as follows.

  1. From My Office 365, with the correct tenant selected, view the Product section to locate the Office 365 licence requiring a change to the number of subscription.
  2. At the right-hand side of the display, in the Quantity column, use the up/down arrows to increase or decrease the number of subscriptions to this licence. (The up/down arrows are visible only when your mouse pointer is over the number).

  1. Click the adjacent Update subscriptions button, , to submit your change request.

A message appears, indicating that your request has been processed. (This message stays there for two hours).

Note:
If you make a change to the number of subscriptions (for example change from 1 to 2), and then immediately revert to the original number again, you will need to reload the page before the reverted change is implemented.

Your request is queued, and then actioned. You, and your company's Primary Contact, will receive an email stating that the change was a success or failure.