Managing Office 365 subscriptions in the Provide™ portal

My Office 365 shows you all the Office365 subscriptions you currently have registered with Cloud Direct. It also allows you to add new subscriptions, or change the quantities of existing subscriptions, as and when you need.

This article shows how to:

Prerequisites

Before starting, it is assumed that you have already logged in to the Provide™ portal. If you require further information regarding logging in, please refer to knowledge article, KB0010804, Access and navigate the Provide™ portal.

 

Accessing the My Office 365 page

To access My Office 365 from the Provide™ portal, proceed as follows.

  1. Click the MY ACCOUNT tab and, from the dropdown options, click My Office 365.

The Office 365 page opens.

If you have Provide™ access to more than one Microsoft tenant, then you must select the required tenant so that you can view that tenant's Office 365 subscriptions. The chosen tenant is identified on the blue button at the top of the page.


To select an alternative tenant, click the blue button, and select from the drop-down menu options.

 

Viewing Office 365 licence usage

To view Office 365 licence usage, proceed as follows.

  1. From My Office 365, with the correct tenant selected, view your list of licences, and locate the licence you wish to view the usage for.
  2. Click the chart icon on the licence.

The usage chart appears, displaying the usage for the last 30 days.

Hovering over a data point will tell you what your usage was for that day.

  1. To close the graph, click the X icon to its right.

 

Viewing inactive licences

  1. To display your inactive licences, uncheck the Hide Inactive checkbox. This is checked by default.

The licences that are inactive will be marked as such, by a red cross. Inactive licences will not auto renew.

 

Purchasing a new licence

As a self-service customer, you can add new Office 365 licence products to your tenant.

Important Note
You are fully responsible for any changes made by you in My Office 365. Your billing will reflect any changes with immediate effect. An email will be sent to you, and to the Primary Contact that Cloud Direct hold for your company, with a summary of this change.

To add a new Office 365 licence, proceed as follows:

  1. From My Office 365, with the correct tenant selected, scroll to the catalogue below your active licences.

The licences available to purchase will appear in the catalogue under Available Licenses. Please note that licences you already have will also appear here and purchasing them a second time will result in two different subscriptions to that licence. If you wish to amend your existing licences, please read the next section.

  1. Locate the licence you wish to purchase. You can search for licences using the search field.

  1. Update the quantity then click Purchase.
  1. In the next dialog you will see the total cost and will be able to confirm your purchase.

After clicking Confirm Purchase your order is placed immediately and you will be billed for these licences.

You can see whether your order has been processed at the top of the page. It will only take a few seconds.

 

Amending your existing Office 365 licences

Important Note
You are fully responsible for any changes made by you in My Office 365. Your billing will reflect any changes with immediate effect. An email will be sent to you, and to the Primary Contact that Cloud Direct hold for your company, with a summary of this change.

To amend your existing Office 365 licences, proceed as follows:

  1. From My Office 365, with the correct tenant selected, view your licences, and locate the licence requiring a quantity change.
  2. Enter the new desired quantity in the quantity field.
  1. Click Update.
  1. Review the new total cost of that licence and click Confirm Update.

As with purchasing new licences, the change will take immediate effect on your billing. You can also view the status of this update at the top of the page in the same place as your new orders.

 

Viewing and purchasing licences you do not have the prerequisites for

If you cannot find your desired licence in the catalogue under Available Licenses, you may not have the prerequisites for it.

  1. Uncheck the Hide missing prerequisites checkbox at the top of the Available Licenses list.

Any licences you do not have the prerequisites for will not be available to purchase and will display a yellow warning message. If you wish to purchase these licences, please contact your account manager, or raise a ticket, and we will help you understand your options.