SkyKick - Restoring Office 365 OneDrive for Business Data

The information contained in this article has been provided by Cloud Direct's partner, SkyKick.

This article shows how to restore Office 365 OneDrive for Business data, when it has been previously backed up by SkyKick Cloud Backup. The process has essentially two steps; search for the data to restore, and then restore it. These are explained in this article.

  • Search for the data to restore
    • Folder View of Account
    • Search to find
    • Browse to find
  • Restore
    • Individual Item Restore
    • Full Account Restore
    • Previous Version Restore
    • Time taken for the Restore process


Search for the data to restore

To restore lost data in OneDrive for Business, navigate to the subscription, and click the OneDrive for Business tab to reveal a list of OneDrive for Business users. If it is a large subscription, containing many users, then use the Search field to find the user whose account you want to search. Click the User name to open that user's account in Folder View.

Folder View of Account

On the Folder View of the account, you can either enter text in the Search field, or browse through the folder Name column to find what you want to restore.

Search to find

Enter keywords in the folder or file name you are looking for. To ensure privacy, Cloud Backup does not search the content of files.

Cloud Backup also supports a variety of Advanced Search capabilities, including Elasticsearch, Wildcards, and RegEx. (Note, for a RegEx search, enter "RegEx:" before the query). For more information, see KB0012379, SkyKick - Advanced Search.

If multiple items appear in your search, you can sort the items by Date modified, File type, and Size.

Browse to find

Click any folder or sub-folder to browse its contents. You can then sort the items in a folder by Date modified, File type, and Size, or filter them by date.

  • To sort, click the column heading you want to search by.
  • To filter by date, click the filter icon and select an option

As you drill into folders, your path is tracked at the top of the screen. If you want to navigate back, simply click on the path to open a menu, and select the folder you want to return to.



Individual Item Restore

To restore individual folders or items, tick the appropriate checkbox to select the folder or item, then click Restore.

You can restore multiple items, including different item types (e.g. files and folders) with a single click.

Every OneDrive for Business restoration is a "new item" restore, because Cloud Backup does not overwrite existing items. This means that if the item being restored already exists, Cloud Backup will add the restored item back to the site collection, with its name appended with a number in parentheses. On the other hand, if the item no longer exists, Cloud Backup will add the item without appending the name of the file.

Full Account Restore

To restore an entire OneDrive for Business account, proceed as follows.

  1. On the homepage of the OneDrive for Business tab, locate the required User.
  2. Then, in the Actions column, click the ellipsis (...).
  3. From the menu options that appear, click Restore Full Account.

This opens a window with more information about this action.

  1. Click Confirm if you want to proceed.

When a full restore is done with Cloud Backup, it is merged with existing content. In other words, the data is de-duplicated before it is inserted into the account. Cloud Backup does not overwrite or delete data at any time.

Previous Version Restore

By default, Cloud Backup will restore the most recent version of a file. However, if versioning is enabled you can restore previous versions. To do so, proceed as follows.

  1. In the Actions column, click the ellipsis (...).
  2. From the menu options that appear, click Version History.

A window opens in which you can select the version you want to restore.

  1. Tick the desired checkbox(es), then click Restore.

Time taken for the Restore process

While the restore is initiated with a single click, and Cloud Backup makes every effort to restore the content as quickly as possible, the time required to complete the restoration is based on a variety of external factors, including:

  • The overall size of the data set being restored.
  • Microsoft Office 365 throttling.
  • Microsoft Azure throttling.
  • The overall availability of Office 365.

During this time, you can view the status of the restore by hovering over the progress indicator next to the mailbox being restored.