Kickstart Hybrid Work with Teams Calling

The world of work has changed forever. Employees need greater flexibility to work from anywhere – and to know that it just works.  

Investing in Teams Calling is the simplest way to initiate Hybrid Working. From there, you can rely on Teams to be the centre of all collaboration and communication. 

What does your switch to Teams Calling look like?

Discovery & Design

We’ll conduct an in-depth analysis of your current telephony system that results in a detailed Teams Calling roll-out plan. 


  • Discovery assessment 
  • Licencing and security review 
  • Persona and requirements mapping 
  • Device planning 
  • Number porting planning 
  • Network readiness assessment 
  • Change management assessment 
  • Deployment design and project plan 
Voice Plan

Teams calling bundles give your users inclusive outbound calls every month, which you can scale as you grow. 


  • 1,200 minutes per user/month 
  • International coverage 
  • Reporting and call analytics 




Deploy & Adopt

We’ll build, test and launch Teams Calling to get your employees up to speed with a change management programme that leaves nothing to chance. 


  • Call flow configuration 
  • Build of call queues and auto-attendants 
  • Calling plan setup 
  • Identity configuration 
  • Pilot & testing 
  • Number porting 
  • Full migration and go-live support 
  • Change management and adoption launch 
Managed Service

Once you’re all set up, we’ll carry the load with a managed Teams Calling service backed with 24/7 support to keep you connected. 


  • Admin and end-user support 
  • User management and configuration changes 
  • Diagnostics and call analytics 
  • Service reviews and cost optimisations 
  • Advanced telephony discovery assessments 

Why embrace Teams Calling?

Enable true Hybrid Working

Underpin your Hybrid Work strategy by investing in Teams. Make it the core collaboration tool your staff can rely on.

Adopt and Monitor

Give employees the information and confidence they need to thrive. End-user adoption resources and rich analytics will boost operational performance. 

Work with a Microsoft 365 and Teams specialist

By bringing calling into your IT stack, you immediately simplify. Working with Cloud Direct takes you further. We actively cover your Microsoft 365 suite to bring you cost-efficiencies and boost performance. 

Empower your remote workforce with Teams

Get in touch with our experts to kickstart your Teams Calling project