Azure Expert Support
Customers that transact Azure through Cloud Direct benefit from Azure Expert Support. You’ll be supported with guidance from cloud specialists and escalations to Microsoft when you experience a platform-related issue.
We offer support for both business critical, and non-business critical faults though phone, email, or our Provide™ Portal.
Get access to cloud experts for strategic guidance and advice on cloud adoption, roadmap planning, and innovation.
Escalation to Microsoft
When issues can be resolved only by Microsoft, we escalate them on our customers behalf to ensure the fastest resolution times.
Access to Provide™
Our Provide™ portal gives our customers a one-stop-shop for licencing, security reporting, Knowledge Base, and ticketing.
Managed Azure to the Well Architected Framework
The Azure Managed Service goes hand-in-hand with expert support – but takes you much further. We’ve built the most comprehensive Managed Service Solution that provides Customers with proactive management against the 5 WAF pillars.
We work to ensure you’re getting the best value solution for your investment
Keep your system running in production through efficient operations processes
Maintain top-level performance when adapting to changes in load
Recover faster from failures and maintain function
Keep your applications and data safe from threats
It doesn’t have to be all or nothing. As you mature and develop your cloud skills, your current capabilities can be augmented with a Co-Managed Service to make sure you’re covered, all of the time.
Choose the reporting and remediation you need to supplement what you do today
Optimise against the WAF pillars that are most critical to you
Grow fearlessly in Azure with innovative services such as DevOps and Sentinel
Bolt-on your extras
Enhance your baseline by customising your Managed Service to make it right for you. You can fine-tune your service to receive your reports monthly instead of quarterly and increase your remediation allowance to get the most out of Azure.
Get the support you need from an Azure expert MSP
Trust Cloud Direct to take care of your Azure environment to ensure it runs optimally